Client Survey

We recently carried out a survey of all our clients and received a very good response with over one hundred replies received.

The key points that came out of this were as follows:-

• 98% of clients who replied said that we fully live up to their expectations.

• 99% of clients who replied stated that they were happy with the individual members of staff that they deal with within Knights Lowe.

• 100% of clients who replied stated that they were happy with the speed of response to telephone calls or correspondence.

• 76% of clients who replied have referred Knights Lowe to somebody they know who were looking for an accountant.

• 100% of clients who replied said that they would be happy to refer new business to us in future when they have the opportunity to do so.

When asked "Where do you think we need to improve?", 89% said that no improvements were necessary and the others had constructive views which are welcomed by Knights Lowe.

For a copy of our survey results, please call 01284 701 300.